Effective date: 3 November 2026
1. Acceptance of these Terms
These Terms of Service (the “Terms”) form a binding agreement between you and ItemGG Services, USA (“ItemGG”, “we”, “us” or “our”) governing your use of itemgg.com (the “Site”) and any purchase made through it. Our Refund Policy and Privacy Policy form part of these Terms. By accessing the Site or placing an order, you confirm that you have read, understood and accepted these Terms. If you do not accept them, you must not use the Site. Questions about these Terms may be sent to support@itemgg.com.
2. Definitions
“Games” means Diablo 2 Resurrected, Diablo 4 and Path of Exile 2. “Virtual Items” means gold, currency and items that exist only within a Game. “Carry” means a service in which you play along with our carrier on your own character to complete a stated goal. “Order” means a purchase of Virtual Items or a Carry made through the Site.
3. Eligibility
You must be at least 18 years of age to use the Site. A person under 18 may use the Site only with the permission and under the supervision of a parent or legal guardian. You represent that you have the legal capacity to enter into a binding agreement and that you are not barred from receiving our services under the laws of the United States or any other applicable jurisdiction. ItemGG does not knowingly collect personal data from children under 13 and will delete any such data of which it becomes aware.
4. Changes to these Terms
ItemGG may amend these Terms at any time. Amended Terms will be published on this page with a revised effective date, and account holders may also be notified by email. Continued use of the Site after that date constitutes acceptance of the amended Terms. Each Order is governed by the Terms in force when it was placed.
5. Our Services
ItemGG sells Virtual Items and Carries for the Games on PC and console. No physical goods are shipped. Carries are self-play: you play along with our carrier on your own character to complete the goal. ItemGG never logs in to your game account and never requests your account password.
Virtual Items exist only within the Games, which are owned by their respective publishers. Your purchase entitles you to the in-game transfer of the Virtual Items, or the performance of the Carry, and to the use of the Virtual Items within the Game.
6. Prices and Listing Errors
All prices are stated in US dollars and displayed before payment. We take reasonable care to keep prices, availability and descriptions accurate; however, errors may occur. Where an item is listed at an incorrect price or in error, ItemGG may cancel the affected Order and refund it in full to the original payment method. Items, prices and availability may change without notice. The price payable is the price shown at checkout.
7. Payment
Payments are processed by a third-party payment provider under its own terms and privacy policy. ItemGG does not receive or store full card numbers. You agree to provide valid and current billing information and authorize ItemGG to charge the total amount of your Order. Fees charged by your bank or payment provider, including currency conversion fees, are your responsibility.
8. ItemGG Coins
Where ItemGG offers ItemGG Coins, they are a virtual credit for use only on the Site, to pay for Orders. ItemGG Coins have no cash value and cannot be exchanged for money, any other currency, goods or anything of value outside the Site. They may not be sold, traded or transferred to another person, and any attempt to do so is void. ItemGG Coins are added to your Site account once payment is complete; payments by eCheck or bank transfer must clear first. Purchases of ItemGG Coins are final and non-refundable. Unused ItemGG Coins are forfeited if your account is closed because you breached these Terms.
9. Delivery
Virtual Items are transferred to you face to face in the Game. Delivery usually takes 30 minutes to 1 hour for Diablo 2 Resurrected and about 15 minutes for Diablo 4 and Path of Exile 2. Carries are scheduled with you after checkout. Diablo 4 mythic uniques and Resplendent Sparks are delivered as described on the relevant product page.
You must provide accurate in-game details at checkout (your platform and BattleTag, PSN ID, Xbox Gamertag, Switch friend code or character name) and be available in the Game to receive delivery. An Order transferred to the character identified at checkout is deemed delivered. If you do not make yourself available to receive delivery within 15 days of the Order date, despite our attempts to contact you, the Order will not be refunded, except where applicable law requires otherwise.
10. Fraud Prevention
ItemGG may require additional verification before delivering certain Orders, such as confirmation of your email address, telephone number or a social media account, or a copy of a government-issued photo ID. This information is used solely to prevent fraud. Verification may delay delivery. If verification is not completed, the Order will be cancelled and refunded in full.
11. Refunds and Cancellations
If ItemGG is unable to deliver an Order, you will receive a full refund to your original payment method within 48 hours. If an Order is delivered only in part, or a Carry is not completed, you will be refunded for the undelivered portion. You may cancel an Order for a full refund at any time before delivery begins. Virtual Items transferred in the Game and completed Carries are not refundable. No fee is deducted from refunds. ItemGG reserves the right to refuse any Order; any payment received for a refused Order will be refunded in full. Further details are set out in our Refund Policy.
12. Risk after Delivery
Responsibility for Virtual Items passes to you upon transfer in the Game. ItemGG does not replace Virtual Items lost after delivery for any reason, including trades, scams by other players, unauthorized access to your account, Game rollbacks, patches or errors, or the deletion or expiry of a character or account.
13. Chargebacks
We ask that you contact support@itemgg.com before initiating a chargeback, as most issues can be resolved directly. If you initiate a chargeback for a delivered Order, the amount of that Order remains payable, and ItemGG may refuse future Orders from you.
14. Site Accounts
You are responsible for keeping your Site login details confidential and for all activity under your account. ItemGG may suspend or close any account that breaches these Terms.
15. Acceptable Use
ItemGG grants you a personal, limited, non-exclusive, non-transferable and revocable right to use the Site and your purchases in accordance with these Terms. This right ends if you breach these Terms. You must not:
- breach these Terms or assist others in doing so;
- copy, resell or commercially exploit the Site or its content;
- infringe the intellectual property, privacy or other rights of any person;
- submit or transmit content that is unlawful, fraudulent, hateful, threatening, defamatory or obscene, or that endangers minors;
- collect the personal data of others without their consent; or
- attack, scrape, overload or attempt to gain unauthorized access to the Site.
16. User Content
By submitting reviews, messages or other content to ItemGG, you grant ItemGG a royalty-free, worldwide, perpetual, irrevocable and non-exclusive license to use, store, reproduce, edit, display and publish that content, including publishing reviews on the Site. You confirm that you hold the rights necessary to grant this license. ItemGG may review and remove content that breaches these Terms and may report unlawful activity to the relevant authorities.
17. Intellectual Property
All content on the Site, including text, design, logos and images, is owned by or licensed to ItemGG. You may not copy, republish, frame or create derivative works from it without our prior written consent. Game names, images and trademarks are the property of their respective owners.
All trademarks and logos belong to their respective owners. All submitted art content remains copyright of its original copyright holder.
18. Privacy and Communications
Our Privacy Policy describes how we collect and use personal data. We send transactional emails about your Orders, such as order confirmations, delivery notices and refund notices. Promotional emails are sent only with your consent, and each includes an unsubscribe link.
19. Third-Party Websites
The Site may contain links to third-party websites for your convenience. ItemGG does not control and is not responsible for those websites or for any transaction you enter into with them.
20. Disclaimer of Warranties
The Site and our services are provided “as is” and “as available”. To the fullest extent permitted by law, ItemGG disclaims all warranties not expressly stated in these Terms or the Refund Policy, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in this section limits your rights under the Refund Policy.
21. Limitation of Liability
To the fullest extent permitted by law, ItemGG is not liable for any indirect, incidental, special or consequential loss, including loss of profits or data. ItemGG’s total liability for any claim shall not exceed the amount you paid for the Order to which the claim relates. Where applicable law does not permit these limitations, they apply to the maximum extent permitted.
22. Events Beyond Our Control
ItemGG is not liable for any delay or failure caused by events beyond its reasonable control, including power, internet or Game server outages and Game maintenance. In such cases we will deliver as soon as reasonably possible or, at your request, refund the Order in full.
23. Term and Termination
These Terms apply from your first use of the Site until you stop using it or your access is terminated. ItemGG may suspend or terminate your access, or refuse service, if you breach these Terms. Paid Orders not delivered at termination will be refunded in full.
24. Governing Law and Disputes
Before bringing any claim, you agree to contact support@itemgg.com so that we may try to resolve the matter informally. These Terms are governed by the laws of the Commonwealth of Massachusetts, USA, without regard to its conflict-of-law rules, and any dispute is subject to the exclusive jurisdiction of the state and federal courts located in Boston, Massachusetts. Claims may be brought only on an individual basis and not as a plaintiff or class member in any class, consolidated or representative proceeding. To the extent permitted by law, both parties waive the right to a jury trial.
25. General
These Terms, together with the Refund Policy and Privacy Policy, constitute the entire agreement between you and ItemGG. If any provision is held unenforceable, the remaining provisions remain in full force and effect. ItemGG’s failure to enforce any right is not a waiver of that right. You and ItemGG are independent parties, and nothing in these Terms creates a partnership, agency or employment relationship. If these Terms are translated, the English version prevails.
26. Contact
ItemGG Services, USA
Email: support@itemgg.com
Our support team is available 24 hours a day, 7 days a week.