Last updated: 3 November 2026
1. Introduction
This Privacy Policy explains how ItemGG Services, USA (“ItemGG”, “we”, “us”) collects, uses, shares and protects personal data when you use itemgg.com, and the rights available to you. Questions may be sent to support@itemgg.com.
2. Information We Collect
- Order information: email address, billing name and the items purchased.
- In-game delivery details: your platform and BattleTag, PSN ID, Xbox Gamertag, Switch friend code or Path of Exile 2 character name.
- Account information, if you create an account: email address and password. Passwords are stored in a protected (hashed) form and cannot be read by our staff.
- Verification information, only if we ask for a fraud check on an order: for example a phone number, a social media account or a copy of a government-issued photo ID.
- Correspondence with our support team.
- Technical information: IP address, browser and device type, and pages visited, used for security and to operate the Site.
ItemGG never requests your game account password.
3. Payments
Payments are processed by our third-party payment provider. Card and wallet details are submitted directly to the provider and handled under its privacy policy. ItemGG does not receive or store full card numbers.
4. How We Use Information
- To process, deliver and support orders.
- To send transactional emails, such as order confirmations, delivery notices and refund notices.
- To prevent fraud and misuse, including order verification, and to process refunds and chargebacks.
- To secure, operate and improve the Site.
- To comply with legal, tax and accounting obligations.
5. Cookies
The Site uses only the cookies it needs to function, including those for the shopping cart, checkout and sign-in. We do not use advertising cookies.
6. Sharing of Information
ItemGG does not sell personal data. Personal data is shared only as necessary with our payment provider, with the hosting and email providers that operate the Site and send order emails, and with authorities where required by law.
7. Data Retention
Order records are kept for as long as necessary to deliver and support orders, process refunds and chargebacks, and meet tax and accounting requirements. They are then deleted or anonymized. Copies of identity documents provided for verification are deleted once the verification is complete, unless we must keep them longer to deal with suspected fraud or a legal requirement.
8. Your Rights
You may request access to, correction of or deletion of your personal data, and you may object to its processing. Requests may be sent to support@itemgg.com. We respond within 30 days.
9. Security
The Site uses an encrypted (HTTPS) connection, and access to order data is restricted to staff who require it.
10. Changes to this Policy
Changes to this policy will be posted on this page with a revised date.